How long will it take to receive my order?
We strive to ship your order Body Stone Candle order within 5 business days via UPS Ground or USPS Priority Mail. *Due to the unique ingredients of Body Stone Candles and their low melting point, during hot weather orders may be held for a couple days to avoid extended exposure to extreme temperatures in non-climate controlled environments when held in transit over weekends. In other words, we try to ship at the beginning of the week.
Custom diffusers and water features are made to order and can take up to three weeks to create. If you need your order sooner than this for a special occasion, please contact us & we will do what we can to accommodate you.
International packages are shipped using International First Class Mail for items under 4 pounds or Priority International for heavier shipments. Please allow 4-6 weeks for the delivery of your international package.
You are responsible for all duty, customs, or any other charges imposed by your country above and beyond the USPS (United States Postal Service) postal charges that you already paid. These may be due when you pick up your package.
* Please note that the shipping rates for the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
What is your return policy?
If your you are unhappy with your product for any reason please let us know.
Simply contact us at OCaseyCreations@gmail.com. We want you to be 100% satisfied!
If for some reason we can't help you work out your issue, the product must be returned to us in good condition for a refund. Returned pots or diffusers broken due to improper packaging by the customer will not be refunded. They need more packaging around them than you think to make it across states, especially by US Mail.
Returns are subject to a 20% restocking fee. This is not a "stick-it-to-you" fee. This covers a fraction of our cost of cleaning and replacing used items.
Shipping fees will not be refunded. Please understand we are not Amazon. We do not get volume discounts, nor are our shipping supplies free.
The nebulizers and fountain pumps are the one part of our product that we do not make ourselves. The manufacturer does not offer us any warranty on them due to the many factors affecting their performance. We offer a 30 day warranty and then offer replacements at wholesale cost. If you are having issues with your nebulizer, please contact us so that we can help you trouble shoot.
Body Stone Candles cares about the environment!
We proudly use recycled packaging materials whenever possible.